A little help, whenever you need it.

Tell us what happened and what you expected. Include your device, app version and any error message so we can help.

Quick answers

For scans, use a clear photo with the bottle label visible and confirm the match before saving. For library issues, check that you’re signed into the same account. NOSE AI can explain fragrance concepts and offer recommendations when you ask.

For a purchase made on another website, contact that retailer about delivery, payment or returns.

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